Introduction:
Multi Keys is committed to providing you, our valued customer with the highest possible customer service standards. Privacy is a major concern to our customers, and we address this concern seriously. The following document outlines important information concerning the privacy protection we provide with regard to your personal information. As this document relates specifically to the use of our websites, we recommend you read the document carefully and check regularly for updates to this document.

Definitions:

Personal Information
Personal information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. This includes all personal information regardless of its source.

Personal information relates to a natural living person. A natural person is a human being rather than, for example, a company, which may in some circumstances be recognised as a legal 'person' under the law.

Sensitive Information
Sensitive information is a subset of personal information. It means information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.

Control and Collection of Personal Information:
Primarily, Multi Keys collects data, however a duly appointed agent of Multi Keys may initially collect additional details.

All collected information described in this document is controlled by Multi Keys (ABN 97 232 456 901) P.O. Box 1247, Bendigo Central, Victoria, 3552.

What personal information is collected and how do we use it:
There are numerous ways that Multi Keys collects personal information. These can include:

• Via direct methods such as you completing information an order form, via telephone or fax, or by entering information via our website.
• We can source information from third parties such as related companies, your representatives or from a credit-reporting agency.
• From publicly available information sources
• From any organisations listed under "Disclosure of your personal information"

This includes, but is not limited to:
• Allow us to identify you.
• Provide you with any product/service you have requested.
• Inform you of new services and products
• Research purposes to allow us to properly provision our products and services
• From time to time, Multi Keys may offer you promotional and marketing material.

This can include:
• The date and time you accessed the site
• The IP address you were using at the time
• Your path through the site (which pages you accessed)
• How long you spent on each page you visited
• Whether you were referred (via a hyperlink) to our website
• Where you went to from our website
• The type of web browser and operating system you use
• Any errors encountered or problems that have occurred

• Outsourced debt-recovery companies
• Your duly appointed representatives (either an appointed agent or legal agent)
• Any professional advisory services we use, including our legal advisors, auditors or accountants
• Any government and regulatory body or authority, as mandated or otherwise authorised by law
• Credit-reporting and fraud-checking agencies
• Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing
• Our related companies

To assist us in this matter you should:
• Inform us of any errors or omissions you find or are aware of such as your name, address or contact numbers.
• Let us know if you change any of personal details, such as moving house, changing your name or changing your contact details.

By law, you have the right to access your personal information, except where:
• The request is frivolous or vexatious requests
• Existing or anticipated legal dispute resolution proceedings are underway and where discovery would not grant access to the personal information
• Access would prejudice negotiations
• Access would be unlawful
• Denial of access is required or authorised by law